Question 1

WHEN SHOULD I BOOK?

Accepted Answer

Custom orders typically 3-4 weeks in advance.

Weddings 2-3 months.

Rushed orders may be granted by request with an additional fee pending availability.

If your requested date is not available we will due our best to provide an additional resource.

Question 2

HOW DO I PLACE AN ORDER?

Accepted Answer

Please use our order form here on the site or send an email to info@emeraldwhisktx.com

Question 3

WHERE DO I PICK UP MY ORDER?

Accepted Answer

Orders are picked up from our home kitchen off Common St. New Braunfels 78130.

Full address will be provided with invoice.

Delivery may be available for an additional fee.

Question 4

DO YOU SHIP?

Accepted Answer

Unfortunately, NO. We're unable to ship due to Texas Cottage laws.  If you would like to ship after pickup we can offer some great packaging tips.

Question 5

HOW ARE THE COOKIES PACKAGED?

Accepted Answer

Standard cookie orders come boxed.  We do offer additional packaging for a fee.

Question 6

DO YOU OFFER GLUTEN FREE COOKIES?

Accepted Answer

Not at this time.

Question 7

DO YOU HAVE A STORE FRONT?

Accepted Answer

No, we are a Cottage Bakery. 
 
"This food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department."

Question 8

DO ANY OF YOUR PRODUCTS CONTAIN KNOWN ALLERGIES?

Accepted Answer

They may contain Eggs, Milk, Wheat, Peanuts and/or Nuts.

Please make us aware of any allergies and we'll do our best to accommodate.

Question 9

WHEN IS PAYMENT DUE?

Accepted Answer

All orders must be paid in full within 48 hours of invoice, unpaid orders will not be confirmed.

Question 10

CAN I FREEZE YOUR COOKIES?

Accepted Answer

Yes, our cookies freeze very well.  Often times people will freeze the cookies if we're unavailable for the exact date they'd like.  To freeze the cookies carefully place them in an air tight container.  In order to thaw the cookies correctly, remove them from the freezer the night before and allow them to reach room temperature before opening the container, breaking the seal may cause condesation which could potentially ruin them.

Question 11

" CAKE LINGO "

Accepted Answer

Buttercream - The frosting used to decorate the outside of the cake.
Fondant - NOT FONDUE; Used to cover cakes and/or for sculpted decorations.
Royal Icing - Frosting used to decorate cookies.
Ganache - Created with hot cream and chocolate, used on 3D sculpted cakes.
Layers - there are 3-4 layers per cake "tier."
Tiers are the number of cakes stacked on top of each other.

FREQUENTLY ASKED QUESTIONS