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When should I book?Custom orders typically 3-4 weeks in advance. Weddings 2-3 months. Rushed orders may be granted by request with an additional fee pending availabilty. If your requested date is not available we will due our best to provide an additional resource.
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How do I place an order?Please use our order form here on the site or send an email to info@emeraldwhisktx.com.
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Where do I pick up my order?Orders are picked up from our home kitchen off Common St. New Braunfels 78130; full address will be provided with invoice. Delivery may be available for an additional fee.
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Do you ship?Unforunately NOT, we're unable to ship due to Texas Cottage laws. If you would like to ship after pickup we can offer some great packagaing tips.
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How are the cookies packaged?Standard cookie orders come boxed. We do offer additional packaging for a fee.
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Do you offer Gluten free cookies?Not at this time.
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Do you have a storefront?No, we are a Cottage Bakery. "This food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department."
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Do any of your products contain known allergens?They may contain Eggs, Milk, Wheat, Peanuts and/or Nuts. Please make us aware of any allergies and we'll do our best to accommodate.
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When is payment due?All orders must be paid in full within 48 hours of invoice, unpaid orders will not be confirmed.
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Can I freeze your cookies?Yes, our cookies freeze very well. Often times people will freeze the cookies if we're unavailable for the exact date they'd like. To freeze the cookies carefully place them in an air tight container. In order to thaw the cookies correctly, remove them from the freezer the night before and allow them to reach room temperature before opening the container, breaking the seal may cause condesation which could potentially ruin them.
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"Cake Lingo"Buttercream - the frosting used to decorate the outside of the cake. Fondant NOT FONDUE- can be used to cover cakes or for scultped decorations. Royal Icing - frosting used to decorate cookies. Ganache - created with hot cream and chocolate, used on 3D scultped cakes. Layers - there are 3-4 layers per cake "tier." Tiers are the number of cakes stacked on top of each other.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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